Free at Last, Free at Last!

I'm free from the umbilical chord that tied me to a phone and sucked the life out of me. I no longer have to endure hour upon hour of disgruntled customers that can't get their software to work.

I am an administrative assistant. I do it well. I've gone back to doing what I do best. Making travel arrangements, managing calendars and doing expense reports. I used to think it was a thankless job. It does not compare to tech support in the grand scheme of things.

If anyone ever, ever hears/reads me say that my job is a thankless one, please say just 3 little words to me...

Miva Technical Support

I Am A Personal Slave To the Software User

OMG! Ok, so there's this one guy that I've been working with for two months. From the time I sold him the software to today when I got his software installed and running finally!

This guy would not talk to any tech other than me this whole time. I EARNED my 50 dollar commission with this guy! He buys it, waits a couple of weeks and is finally ready to have us do an install of his store. Nothing, and I mean nothing goes right and he doesn't even know what ftp is. Gggrrrrr! What's worse is neither does his "tech guy".

So, we try to go in and set up his store, we don't have permissions to write to his server. Now I and most people familiar to the way permissions work knows what this all means. However, for those that don't, it means if I upload to a server, I can't install software if I don't have permmission to do so.

Anyway, so we finally have the guy at the host company install because he won't give us access to do it. I go in and do his store setup today, he's up and running now after two months of hell and I close the support ticket...It's not over. Oh God.

He calls back within an hour of the setup and says, "MY STORE'S NOT THERE!" I go look and sure enough, his store IS there. He just hasn't created it. At which point he tells me, "I thought that you were going to build my store for me!?" Holy fucking hell! We do installs, we DON'T build the damn store for you! You want a store? Build it yourself or pay someone to do it!

I had to wait a good 15 minutes before calling him, I was laughing so hard. People are clueless.

Tech geeks will understand this post. *grins*

Internal Tension in the Workplace

Ah, the internal fighting...

How immmature do you have to be to stop talking with a coworker instead of trying to resolve the issue? Whatever! I tried but the big baby would rather sit and wallow in his immaturity. If he wants to stew, so be it. I have work to do.

On another note, Alie and I have been talking about my moving to England to open up a Mexican takeaway. It would be simple fare, authentic Mexican...shredded beef and chicken burritos, tacos, tostadas and the like. There's nothing like it in Brighton and we think it would really take off. I hope we can pull it off!

Luthie, hang on, burritos are on their way!

Been Awhile...

since I last posted an entry so I thought I'd do one today.

I've had special company visiting the last week and it's been fantastic! We've gone a lot of places, done a lot of things and enjoyed each other's company tremendously. Today, we were supposed to go out for lunch with Kins, most of you know her as Kate Hanks ingame. Well, we had to clean the truck out before we left to pick her up so we went out the the car, cleared everything out of the backseat, locked it up and took everything back into the apt. We took a shower, got ready and started to head out..."where's my keys?" I ask. Oh fuckin' hell. They got locked in the truck.

Soooooo, now I wait for a call from mom to see if she will bring me my spare set. This makes twice in my car-owning life that the keys have ever been locked in the vehicle. *grumble, sigh* I so wanted to go to lunch today. Another "whadeva" to add to the long list of "whadevas".

BAH!

People Make My Head Hurt #2

Ok, here's another boner.
Not only do I do phone support but ocassionally I do e-mail support as well. Below is an example of what I deal with:

Greetings, I keep getting an error when attempting to checkout, which indicates no shipping is configured:
This is where the customer placed a screenshot of the 'payment configuration error'
Yet, UPS is indeed installed:
Here is where he displayed a screenshot of his 'shipping configuration page'
Here's how it's configured:
Another screenshot of 'shipping configuration page'
I have tried logging out, and logging back in to create a new session. Still nothing. Any thoughts? Thanks,
============================================
My response:The error that I'm seeing says "no payment module configured". Please check your payment configuration page to make sure that a payment module is assigned. Please let me know what happens. Thank you,
=============================================
His response:That's my point. The module is configured (please look further down in my original email). Yet, it's still erroring. Thoughts? =============================================My Response:The pictures you've shown me are for the "shipping configuration module" the error being generated that you have provided states that it is the "payment configuration module" that isn't assigned. If you look on the control panel to the left, you will see a listing for the "payment configuration" directly under the "shipping configuration". Please click on the link for "payment configuration" and verify whether or not a payment method has been selected. Let me know if I can be of further assistance. Regards,
=============================================
His final response:Oops, sorry!

People Make My Head Hurt #1

I work for a software company. I where a couple of hats but the main one is technical support rep. Some of the calls make me wonder how some people have made it this far in life at all, let alone how they managed to figure out how to turn on a computer.

I had one woman call in yesterday who should not own a computer AT ALL. This woman didn't know how to even minimize a window and then had the nerve to tell me that our software was incomprehensible. You don't know how to minimize a window for cryin' out loud! Here's your sign.

I'm Hungy!

Hunger has set in and it's only 11:41 in the morning. Now, normally that wouldn't be so bad but we rotate lunch shifts where I work and my shift this week is at 2:30pm. I can't wait 3 fricken hours to eat! I think I'm going to pass out.

11:59am-Hungrier still. I can't hold out much longer. *swoons*

12:19pm-On a call, can't pay attention, all I think about is how my tummy is grumbling, head is swimming. Visions of burgers and fries dancing through my foggy mind.

12:40pm-The Gods have heard my stomach rumbling from the heavens and sent an angel to calm my tumultuous tummy! Food is on it's way! YAY!

1:27pm-After a very lengthy sales call, I am able to dig in...Pad Thai with shrimp! God, I love my friends!!! MMMMMMMMMMMMMMM!