People Make My Head Hurt #1

I work for a software company. I where a couple of hats but the main one is technical support rep. Some of the calls make me wonder how some people have made it this far in life at all, let alone how they managed to figure out how to turn on a computer.

I had one woman call in yesterday who should not own a computer AT ALL. This woman didn't know how to even minimize a window and then had the nerve to tell me that our software was incomprehensible. You don't know how to minimize a window for cryin' out loud! Here's your sign.